Return and complaints for Pay and Collect

Cancel a purchase

If you want to cancel a purchase that you made online via Pay & Collect, you must notify us and clearly state which purchase it concerns.

You can visit your nearest Biltema store, and we will help you with the return on site. Bring the item and the purchase receipt or other proof of purchase.

If you do not visit a store, you can contact us by email, letter or phone. You can find our contact details here. You can also use our digital withdrawal form for this purpose.

Full conditions for right of withdrawal, open purchase and complaints apply
”Pay and Collect” can be found here under 5.1.

Make a complaint about an item

If you believe that an item is faulty, you must notify us of the fault.

You can visit your nearest Biltema store to get help with the complaint. Bring the item and the purchase receipt, or other proof of purchase.

Contact us before visiting a store if the visit would involve extra inconvenience or costs for you. We will then help you assess how the complaint should be handled. You can reach us on 077-520 00 00, by email or letter. You can find the contact details for each store here.

Full conditions for right of withdrawal, open purchase and complaints apply
”Pay and Collect” can be found here under 5.1.